Borderlinks Resort Common “Questions & Answers”
Check-in time is 3:00PM at earliest on your arrival date. Early check-ins are not available, unless previous arrangements have been made with the resort. Guests should check-in by calling the main office at (410) 641-7359 anytime after 3:00PM on your check-in date.
Check-out time is 10:00AM. Please observe this rule, as our housekeeping staff needs time to prepare for our next arrival. Upon leaving, please secure all windows and doors, load the dishwasher and start, remove all trash, strip beds of linens and reset thermostats to the standard setting found in the handbook at the unit.
In the event of a cancellation of a confirmed rental, for any reason, cancellations must be received in writing and are subject to the following penalties:
More than 30 days before arrival date: 0% cancellation charge
14 days or less before arrival date: 100% cancellation charge
Borderlinks allows a onetime reservation modification up to 14 days from arrival. No modification will be authorized within the 100% cancellation period. Modifications include date changes and increase or decrease in accommodation size. Modifications are subject to an additional administrative fee, plus any applicable rate difference and tax. Travel insurance in nontransferable. Modifications are also subject to availability and minimum lengths of stay restrictions.
Damaged / Missing Items
The cleaning crews have a thorough inspection policy to ensure our units are in good condition and that Guests will not be inadvertently billed for missing or broken items. Please assist us by reporting any missing or broken items to our office within twenty-four (24) hours so that you may not be held responsible.
Furnishings and Equipment
Units are furnished with dishes, cookware, flatware, glasses and basic appliances.
Borderlinks requires a credit card at the time of the reservation. This credit card is held for potential unit damage, missing items, or incidental charges during the stay.
Items Left Behind
Neither Borderlinks nor Pines Property Management Inc. can be held responsible for items left in a unit. Please double check your unit for personal items prior to departure. If we are asked to return items to you they will be returned C.O.D.
All equipment in your unit should be in working order. Please report any inoperative equipment to our office. Every reasonable effort will be made to promptly repair the same. If you do request bikes throughout the weekend, please acknowledge our maintenance crew will be available to deliver those on the following office day.
Parking is limited to two (2) assigned parking spots; however, there are additional guest spots with additional passes available upon check-in. Borderlinks will not allow overcrowding of the unit beyond the available parking. No RVs, campers or mobile homes may be parked on the premises for the purposes of extra sleeping capacity. If you do need assistance with parking, please contact the main office at (410) 641-7359 to arrange for parking at the main office.
Boats / Trailer Parking
Bring your boat and you may park it at the office! We do not have an onsite boat launch, but we do have a canal that is great for smaller boats in the bay. The closest public launch is 64th St and Seabay Drive.
Borderlinks is a pet friendly resort (dogs/cats). Pets are permitted for a fee of $150.00 per unit payable at check-in. Rental guests are allowed to bring no more than 2 pets per unit. Management reserves the right to require any person whose pet is a nuisance to remove the pet from the premises. Please note that the beaches in Ocean City are only pet friendly from October 1st - April 30th. No pets are allowed on the beach between May 1 - September 30.
We provide bed linens and bathroom towels, starter packages of detergents, trash bags, bath soap and other products. Please be sure to pack any specialty items that you may require during your stay. All you should need is the food!